“We’ll get through this together”
Whether supporting the wellbeing for animals in a veterinary clinic or assisting patients with scheduling during the COVID-19 crisis, Colleen Schisel is compassionate and committed wherever she goes.
“I’ve always had a strong passion to work in health care,” she says. “I started in the veterinary field, but found I wanted something more.”
And now, as the Patient Service Representative Lead at Aurora Medical Center in Manitowoc County, Wis., she’s witnessing firsthand the excitement of interacting with patients who are receiving their COVID-19 vaccines while also ensuring the process goes as smoothly as possible for them from start to finish.
“These patients are so happy they have the opportunity to get the vaccine to help fight this pandemic,” says Schisel. “And I got to hear from patients who lost loved ones due to COVID. I still remember one patient said to me they were getting the vaccine in the hope that someone else didn’t have to lose their sister like she had to.”
Aside from getting exercise outdoors, Schisel gathers courage and energy for her workday ahead just knowing her coworkers have her back and that she’s impacting patients’ lives.
“The biggest reason I got my vaccines was because I want to be able to do whatever I can so we can end this pandemic,” she says. “We have the opportunity, and we’ll get through this together.”
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health enews staff is a group of experienced writers from our Advocate Aurora Health sites, which also includes freelance or intern writers.